Yes, the MedallionClass app is available in 8 languages, including: English, Simplified Chinese, Traditional Chinese, Japanese, German, Portuguese, Spanish and Russian. I have successfully located the Arrival Time feature on my tablet. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). *Reservation times based on venue capacity and availability. Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? It took 45 minutes to enter passport info and update personal info. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. I want to be able to use the app. although our passes are on our phones I printed the passes off. HELP please, Your app will not accept my booking number please advise thankyyou. UPDATE: I was able to get in on my tablet using log in with booking number. You can also access these experiencesthrough your stateroom TV and digital portals around the ship. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. Passport GLYNIS BARBARA SALZER. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Ann is my middle so my passport is correct It still comes back with the old information. Wont let me get past birthday App still crashes on my phone, but as long as I can get in somewhere, I am good. Even the website had issues of ups and downs tjis weekend. Watch live TV, movies and Ocean Originals anytime, anywhere! I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Help! . Youll appreciate the enhanced video-on-demand system in your stateroom. Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. It freezes every time I try to access anything. click "Force Stop". App has problems User reports 35 Jump To: Software Details Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else 274.3% Not working 60.0% Login 14.3% Connection 11.4% Reported Issues: 96 Comments By Stephanie Dec 09 2022 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Thanks Bev. Can someone access my personal information through my Medallion device? Will not let me save. Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. For customer support, please contact:. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496803', '');}, 'log_autolink_impression');Cruise line. Tried on 2 iPhone devices + removed & reinstalled app + switched off iPhones etc etc etc. You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. Follow the Princess MedallionClass iOS app troubleshooting guide Here . I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Want to avoid a crowd or standing in line? Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. tried to upload Covid pass. Multiple attempts to complete personal information and emergency contact information but save symbol remains grey and after closing down loses info. I think this is down to semantics. Pretty sure everything else is manual entry. I have spent 2 hours trying to get the app to load my info? Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. The WiFi isn't what Princess advertises on their website. Please, a line by line instruction guide? I have a receipt for it. Couldn't log in with password had to use book ref. (And that was a nightmare) Tried to log in for two weeks. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. On the iPhone I edited my Personal Info & Documents. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Your reply is definitely uncalled for. Arizona. Good to hear you finally found a way! to the Ocean guest experience platform. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. Worthless app and website. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. Well it really is moving slower! If you. It took an extra long time to connect. Re Princess (ta && ta.queueForLoad ? Medallion Class App on iPhone does not load, just get the "turning circle". You will be able to leave a comment after signing in, By For customer support, please contact: AskOceanMedallion@carnival.com What's New Version History Version 4.9 We've improved the Princess MedallionClass. @Travelw This is from the medallion FAQ's on the Princess site. 0:00 / 1:40 Princess Medallion App Not Working? I believe they have the ability to make updates within the app on your behalf if there's an issue. Their Help Desk lady in UK couldn't login with my details. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. Says server problems to try later, Medalian app won't let me add my enhanced drivers license state. Not a happy 80 yr old chappie! steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. After downloading co ved images will not save. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. Exactly what I have been saying, but to no avail ! . Photo of my vax card will not upload. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. What happens if I lose my Medallion wearable? WhenI try manually when I get to nationality it wont accept British Citizen. It's windows 7. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. The app just keeps saying there is a problem and to try again later. Booking number 3NHJ7J. Learn more about Dine My Way reservations. Does anyone know how I can do this outside of the app? Princess USA does that now. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. How do I REMOVE this app! More time for you. Just FYIyou have responded to a posting that was created back in 2021. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. Then ask the rep to set up your arrival time. CC Help Jenn Can't sign now for my wife. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. Still no go! Which phone number did you call? See the Great Lands glaciers, wildlife, and national parks. Booking name Rene It's recommended to create a New Account if you don't have one already. We have a 31 day (ta && ta.queueForLoad ? Medallion app and it's problems By Wildcatllamas, October 2 in Princess Cruises Share Followers 4 Wildcatllamas 1.2k September 26, 2007 Mountains of Colorado #1 Posted October 2 For the. There will also be how-to videos on the stateroom TVs. I have successfully located the Arrival Time feature on my tablet. Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. Why are you attacking me? Still no help after reporting this issue by phone 2 weeks ago. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Walk along sun-kissed beaches in laid-back style. App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. Medallion devices will be available for pick up in the terminal, if one was not mailed to you. Complete info but save remains grey and on closing all info on these pages is list. Passage Contract & Acceptances/Acknowledgements, United States (toll free): 1-800-774-6237, Australia and New Zealand guests (calling internationally): +61 2 8362 4400. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. (My app issues didn't get fixed.) In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Your door unlocks as you approach and even gives you a personalized greeting. CC Help Jenn No, once on board you can download and use the MedallionClass app and all digital experiences for free. Thank you, Rick&Jeannie! Is the app available in multiple languages? I believe they have the ability to make updates within the app on your behalf if there's an issue. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. You can also access these experiences through your stateroom TV and digital portals around the ship. This app makes me not want to cruise with Princess. Inconsistent and does does not work with android smart phones. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. And they need to wait 90 minutes to do this? My issue isn't resolved but I will continue to escalate this issue and hopefully I get the answer I want and deserve. It might be worth reading through some of them. Ugh. Started August 27, 2021, By I cannot enter numbers of postcode for payment method credit card entry I have always maintained that with ANY type of computer system there is *usually* more than one way to accomplish your goal! I have tried taking a picture - nope. Always get message try again later Unable to login. It also offered a 4 or 6-top. I want to be able to use the app.). IDK why no 8-tops, but not interested in them. How does the Medallion device help with guest safety? My phone is an LG6 running Android 9. Thanks. How can I arrange to have my Medallion shipped to my home? Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. passport) available when checking in at the terminal. Its not allowing me to enter personal info. Pre-planning helps you make informed choices about how you want to spend your time. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . I did sign on today and got the white screen of death. Give an option to put you in the queue and call you back when someone can help you. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . This will be an interesting cruise in 5 days. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. Tried to download an existing photo. A multi million dollar company with two bit IT system! They continue tell me it is an IT issue they are working on!!! I cannt get my health status to open and boarding times . On android, goto "Settings" "Apps" or "Manage Apps" tab. I was able too use it with no problems 4yrs ago, not one glitch, now I can't even get any documents into it, it took my name, date of birth and picture, that's as far as it got me. Merci de m'aider. Anyone else having this problem? Your vacation simplified, personalized. ), @Aunt Bartywelcome to CruiseCritic! Just show up when you want to. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. CC Help Jenn Tripadvisor staff removed this post at the original author's request. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Can't sign now for my wife. No Smart Phone.No Problem. The months and dates flash up and quickly disappears. I deleted the App from my Iphone and i-cloud and re-installed. Phoned Princess but all they could say was reinstall the app but that has made no difference. Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Won't let me save. Here are some helpful workarounds that should work whenever Princess MedallionClass app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. I kept getting booted off of it, logging back in was . Started August 27, 2021, By That eventually went away. When we go to the page on the app where this should be done it correctly shows our country of. Jenn Ca n't sign now for my wife want and deserve that was a nightmare ) to. 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