Well pass along the kind words.Faithfully Yours,Chatdeal Team. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. I then asked to be rebooked on another flight which they said they would do. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Your request was received and I will certainly be careful never to deal with ChatDeal again. Kind Regards,Chatdeal Service Team. I was sent instead to Chatdeal. Go direct to your airline to purchase tickets. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We're thrilled to hear that you've had such a positive experience with Bucky.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Waiting in the phone more than 35 minutes to contact customer. Please email us at investigation@chatdeal.com The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. 5 0 Would you please provide us with more details, such as booking ID or ticket confirmation? Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Fly from Timisoara on TAROM, Lufthansa and more. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. We apologize for the difficulties encountered with your reservation. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. It's now Aug. 8 and still no feedback. Dear Rachel,We're glad that you enjoyed your experience with our agent Rory.Thanks for trusting us with your trip !Sincerely Yours,ChatDeal Team. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! He went out of his way to answer all of my questions and getting us the best flights for our companies business trip! ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Highly recommend to STAY AWAY. The layover is almost 4 hours longer than the original itinerary and the secondary, extending or travel time by about 4 hours, and were departing 2 hours earlier, but in the end it is all ok. We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Dear Randal,Thank you for leaving such a nice review. Cheap prices are no worth it if you have to deal with this stress. We will be looking forward to your reply. Bad customer service. I got Support Bundle Plus for a round trip ticket to Europe. Would you please provide us with more details, such as booking ID or ticket confirmation? They are a worthless part of the travel industry, Dear Valued Customer, In the future I might use Kayak for reference, but I will go directly to airline website to make my purchases. I found flights that worked for us and was given 2 options to finalize the transaction. Attempted to email original agent, that bounced. I purchased two tickets and travel insurance on Chatdeal. Passenger details 6 . BBB Business Profiles are subject to change at any time. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. Kind Regards,Chatdeal Service Team. Also, if you spend your money on travel protection plan, DON'T! Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. The first fare offered via chat was not available in the end causing us to pay for baggage, for a slightly less fare, but not enough to cover extra costs. Norma was great she helped me with the ticket rescheduling.Norma is courteous, professional , incredibly helpful and always knowledgeable about travel opportunities.Norma is a great agent , she deserves ten stars without any doubt. They told me that a refund will be issue and could take up to a year to receive refund. Booked via Kayak but apparently that was Chatdeal. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. They will tell you they are waiting on the airline but they are not. beware. 2023 Trustpilot, Inc. All rights reserved. I just my trip will go well. Chatdeal refused to reschedule. Kind regards,ChatDeal Service Team. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Please email us at investigation@chatdeal.com *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Tip for consumers:Please stay away from Chatdeal!!! You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Dear Karla, So, 4 stars for not following up as promised but for finding an acceptable solution. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. Dear Chris,Your review is very concerning to us. Which I hav yet to be informed of from ChatDeal. Never again! Answered my inquiries and was comfortable to reach out with. we'll be in touch soon. Customer service is a joke. Dear Anthony,Amazing feedback! 1 Passenger. Special Services 4 . Possibly the worst customer service ever. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. After numerous calls with a poor automated voice system I finally got a hold of someone who said he would call me back. They do not let your cancel or able to change flights, Dear Margot, We are glad to confirm that the requested alternative travel option was confirmed by Gol Airlines and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review.Best Regards, Chatdeal Team. Chatdeal Help Center Frequently asked questions Frequently asked questions Cancellation within 24 hours of booking Read More Booking a flight in a few steps Read More Changes due to a schedule change or flight cancellation Read More Voluntary cancellations beyond 24 hours Read More Payment methods Read More Kind regards, We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Never get a callback total scam. Please email us at investigation@chatdeal.com You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. I don't know how the company could get an average rating of 4.5 on Trustpilot, whereas it got an average of 1 or two elsewhere. Price Drop Protection Voluntary changes beyond 24 hours Special Assistance at the Airport Traveling with children Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. She understood exactly what was needed and communicated what to expect clearly. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. A technical error has occured. Highly recommend to STAY AWAY. Chatdeal never responded to my refund request.update: chatdeal posted a response to my review and claimed that a refund had been issued in May, 2022 -- this did not happen -- I was only able to get a refund in Dec 2022 by working through my bank, Dear Robert, We apologize for the negative experience encountered with your reservation.Per the records, the passenger has requested a refund for the ticket due to health concerns. Bundles and Additional Services 3 . Faithfully Yours,Chatdeal Team. Turkish Airlines Overall score based on 23103 reviews. Kayak and Chatdeal are a middleman who can add no value. Booked a ticket for my 40th birthday from DUB-LHR-MIA. I booked my ticket with this travel agency and Im having a lot of issues since my trip started. Their support is TERRIBLE. 2023 Trustpilot, Inc. All rights reserved. I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. I found out that one leg (the last one of the return) flight was cancelled. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Flight from Philadelphia to Marrakech (avg. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. price over the last 2 weeks) Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. 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